All of our embroidery designs are created in and distributed from the USA.
Instructions on Downloads and other FAQ
How do I download a file from the shopping cart?
After completing the shopping cart purchase process, the embroidery design will immediately be displayed for download. In addition an email will be sent to the email address provided by the customer during the purchase process. The email will contain a link to a download page with a download button.
If I purchase a design through the shopping cart how will I receive my purchase?
After completion of your order the design will immediately be displayed for download in the format of your choice.
In addition an email will be sent to the email address provided by the customer during the purchase process. The email will contain a link to a download page with a download button.
After clicking the download button the download process with begin automatically. You will be given the option to save the file in a location, of your choice.
How do I return a downloaded purchase?
Ginko Designs by Strawberry Stitch Co. makes every attempt to ensure 100% satisfaction of your purchase however, ALL DOWNLOADED PRODUCT SALES ARE CONSIDERED FINAL because, once you have downloaded a file, it's not returnable.
It is the responsibility of the buyer to know their software program and the file compatibility requirements of the embroidery design download being ordered. If you are not sure if a download product is compatible with your system contact CustomerCare@StrawberryStitch.com prior to making the purchase. We would be glad to assist you and provide an additional file format if needed.
I do not have Wilcom. Can I still use the Wilcom alphabets?
No, the alphabets listed in the Wilcom Alphabet category have been specifically engineered to work from within the Wilcom embroidery design software using the .ESA file format.
Customers who do not own Wilcom should not purchase or download the Wilcom alphabets.
How do I install the alphabets in my Wilcom ES system?
Installing your Wilcom alphabets is easy and only takes a few minutes.
With Wilcom closed, copy the alphabet files (APH****.ESA) into Wilcoms "USERLETW" and "WLETTER" folders.
Then start Wilcom.
You will now see the alphabets displayed in list of alphabets.
The "USERLETW" and "WLETTER" folders are usually found in C:\Program Files\Wilcom\e15\EmbroideryStudio_e1.5\
Will the Wilcom alphabets work with any version of Wilcom software?
No, each Wilcom embroidery alphabet only functions with specific versions of the Wilcom embroidery design software.
The version of Wilcom software an alphabet is designed to work with is listed on the product's description page. It will say something such as, "This alphabet will work with Wilcom vE1.5 and above."
What file formats may I choose from?
With every order a .EMB (Object file), a .DST(Stitch file) and a .PES (Stitch file) will be provided for download. You may select the file format compatible with your embroidery software or embroidery machine.
There are some files too large for the .PES format. If this is the case the file description will indicate the .PES format is not available.
What if I need a file format other than .DST, .PES or .EMB?
EMBroidery TrueSizer is a FREE utility program that will allow you to save the .EMB file provided to many common home and commercial file formats such as .CND, .EXP, .PES, .HUS, .PCS, .JEF, .SEW and .CSD. Another option is to use a conversion utility of your choice to convert the .DST file to the file format required.
I have Wilcom but when I try to open a .EMB file it says the file was created with a new version. Ho
EMBroidery TrueSizer is a FREE utility program that will allow you to open the most recent EMB files and then save them down to the lower version required by your software. You may obtain EMBroidery TrueSizer as a free download and begin to use this wonderful program right away.
I have downloaded TrueSizer and I am not sure how to use it. Is there an instruction manual?
EMBroidery TrueSizer is a FREE embroidery design utility program so there is not much in the way of a manual.